Terms & Conditions

Effective Date: 22nd March 2025

Welcome to the website of Chiefer Jewellery. By accessing or using this website (the “Site”), you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Business Details

  • Trading Name: Chiefer Jewellery

  • Address: 10B Berkeley Street Mayfair London, W1J 8DR United Kingdom

  • Telephone: 020 3161 0100

  • Email: hello@chieferjewellery.com

2. Use of the Website

By using our Site, you agree to abide by all policies stated herein. You agree that you will not misuse the Site or help anyone else to do so.

3. Orders and Product Information

  • All orders placed through the Site are subject to acceptance by us.

  • We reserve the right to correct any errors in pricing, product descriptions, or any other information on the Site.

  • We make every effort to display product images and descriptions accurately. However, variations may occur.

4. Refund, Return, and Exchange Policy

We offer hassle-free returns and exchanges within 30 days of purchase. Items must be in their original condition, unused, and with all tags attached. Please note that all paperwork (such as diamond certificates, reports, watch papers, etc.) must be returned along with the item where applicable.

How to return an item:

  • Step 1: Contact our support team at hello@chieferjewellery.com to initiate the return.

  • Step 2: Pack your items securely and use the provided return label.

  • Step 3: Once we receive your item, we will process your refund or exchange within 5-7 business days.

Exceptions:

  • Personalised or custom-made products are not eligible for return.

  • Items purchased on sale are final sale.

5. Shipping Policy

We offer both domestic and international shipping.

  • Domestic Orders: Estimated delivery time is 7-10 days.

  • International Orders: Estimated delivery time is 2 weeks. International shipments are handled via DHL with signed and insured delivery.

  • Shipping Costs: Orders over £150 qualify for free shipping. For orders below this amount, the customer is responsible for shipping costs.

6. Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of Chiefer Jewellery or its licensors and is protected by applicable intellectual property laws.

7. Limitation of Liability

To the fullest extent permitted by law, Chiefer Jewellery will not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products purchased.

8. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
Email: hello@chieferjewellery.com
Telephone: 020 3161 0100